Returns & Exchanges
At ESR, we stand behind the quality of our electronics and accessories with a hassle-free 30-day return policy. If you are not completely satisfied with your purchase, we are here to help you with a quick and easy exchange or refund.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Prepare the Package
Securely pack your device or accessory in its original packaging, ensuring all manuals, cables, and components are included to qualify for a full refund.
Attach Shipping Label
Download and print the prepaid shipping label provided through the portal and attach it firmly to the outside of your return parcel.
Receive Refund or Exchange
Once our quality control team inspects your returned item, your refund will be processed to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing