Frequently Asked Questions

Everything you need to know about ESR products and services

What is the standard shipping time for ESR orders?

Most orders are processed within 24 hours. Standard shipping typically takes 3-7 business days depending on your location, while expedited options are available at checkout.

Are ESR screen protectors and cases covered by a warranty?

Yes, we offer a 12-month warranty on all our products. If you experience any manufacturing defects or quality issues, please contact our support team for a replacement.

What is your return policy for electronic accessories?

We offer a 30-day money-back guarantee. If you are not satisfied with your purchase, you can return the item in its original packaging for a full refund.

Do your wireless chargers work with MagSafe technology?

Yes, ESR specializes in HaloLock technology, which is fully compatible with MagSafe-enabled iPhones and accessories for a secure and fast charging experience.

How can I track the status of my shipment?

Once your order ships, you will receive an email with a tracking number and a link to our tracking portal to monitor your package in real-time.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout process.